Support
Complaints Procedure
We aim to resolve service concerns quickly, fairly, and transparently.
How to Raise a Complaint
Please include your business name, key dates, and a clear description of the issue so we can investigate efficiently.
Response Timelines
- Acknowledgement target: within 1 business day.
- Initial review target: within 5 business days.
- Resolution target: as quickly as possible based on case complexity.
Escalation
If your issue is not resolved after initial review, request escalation and we will arrange a senior follow-up.